Workie, by The Software Company of Hong Kong
Scaling for brick and mortar businesses.
Workie is a messaging assistant. You talk to it like a person. It runs the admin. We build its skills and workflows around the way your business already works.
Clinics, salons, gyms, shops, studios, restaurants. Anyone with a counter and a phone.
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You
Book Mrs Lee for Thursday at 3, one hour. Take the usual deposit.
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Workie
Done. Thursday 3:00 pm, one hour, with Mrs Lee. I sent her a $30 deposit link and will tell you when it is paid. Her reminder goes out on Wednesday evening.
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You
Invoice Fairview Dental for the March service call. Two hours at 120.
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Workie
Invoice sent. Fairview Dental, March service call, two hours at $120, total $240, due in 14 days. I will follow up if it is not paid by then.
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Workie
One more thing. Mr Ortiz is in at 4. It is his fifth visit this year, and last time he asked about the monthly plan.
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You
We are closed next Monday for the holiday.
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Workie
Noted. Monday 7 September is marked closed. The booking page and anyone who asks will see it. Two appointments are already on that day. Shall I offer them Tuesday?
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You
Someone left 2 stars: “Waited 40 minutes past my appointment.”
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Workie
Here is a reply for you to approve: “Thank you for telling us. Forty minutes past your time is too long, and we are sorry. Please come back; your next visit is on us.” Say yes and I will post it.
The admin
What Workie runs
The paperwork that fills the gaps between customers. Say it once; Workie does it and confirms.
- Appointments and bookings
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Workie takes them, confirms them, sends the reminder the day before and fills the gap when someone cancels.
YouMove Mr Ho to Thursday at 2.
WorkieMoved. Thursday 2:00 pm. I have told him and updated the reminder.
- Invoices, deposits and payment links
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A link in your currency, sent inside the chat. Workie watches for payment and follows up politely on the due date.
YouInvoice Greenfield School for the two workshops.
WorkieSent. Two workshops at $350, total $700, due 30 September. I will remind them if it is late.
- Customer records and follow-ups
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Who they are, what they had, when they last came in, and what they asked about. Workie remembers, so you do not have to.
YouWho is due for a follow-up this week?
WorkieThree. Mrs Lee, six weeks since her last visit. Mr Ortiz, who asked about the monthly plan. The Chans, quote sent, no reply. Shall I message them?
- Opening hours and holiday closes
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Tell Workie your hours and the days you close. The web page, the booking link and anyone who asks all get the same answer.
YouClosed next Monday for the holiday.
WorkieMarked closed. Two appointments are on that day. Shall I offer them Tuesday?
- Walk-ins and the waitlist
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Someone walks in and you are full. Workie texts them the wait, and texts again when it is their turn. Nobody stands at the counter.
YouWalk-in, about 25 minutes.
WorkieOn the list. I have texted them the wait and will call them back when you are ready.
- Review replies, with your approval
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Paste the review. Workie drafts a short, polite reply. Nothing is posted until you say yes.
YouYes, post it.
WorkiePosted. I will tell you if they reply.
- Staff handover notes
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At the end of the day, ask for the handover. Workie writes down what the next shift needs to know.
YouHandover for tomorrow.
WorkieTomorrow: 14 appointments. Ms Wong's deposit is unpaid. The delivery comes at 10. Ask Sam about the key.
- The things you keep in your head
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The return policy, the supplier's number, what to say when the machine is down. Tell Workie once, and your staff can ask it instead of you.
YouWhat is our policy on late cancellations?
WorkieLess than 24 hours' notice: the deposit is kept. You can waive it; just tell me and I will note it.
- Today's special, sold out, back in stock
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One example among many. A restaurant takes a dish off, a shop marks a product out of stock, a studio closes a class that is full. One line, and every link updates.
YouSea bass is off tonight.
WorkieOff the menu. The QR code and the web menu already show it.
Across the day
One day, five businesses
Five small jobs, five kinds of business, each done with one message.
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The day's list, before the door opens.
Ask “what is on today”. Workie lists the appointments, who has confirmed and who still owes a deposit.
To you11 appointments. Mr Okafor moved to Friday. Ms Wong, 2:00 pm, deposit unpaid; I have reminded her.
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A walk-in waits without standing at the counter.
Say “walk-in, 25 minutes”. Workie texts the customer the wait, and texts again when the chair is free.
Text to customerYour chair is ready. Please come to the front desk.
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Month end, without the spreadsheet.
Say “send the renewals”. Workie sends each member a payment link, watches for payment and follows up politely on the due date.
To a memberYour membership renews on 1 October. Pay here, or reply to change the plan.
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The answer you usually carry in your head.
New staff ask Workie instead of you: the return policy, the supplier's number, where the spare keys are. Workie knows because you told it once.
To staffReturns: 14 days with the receipt; store credit after that. The spare keys are in the top drawer of the office desk.
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Sold out, in one line.
Type “sea bass is off, lamb shoulder on at 28”. Workie updates the menu link and the QR code on the wall. Nothing else to touch.
On the menuTonight: lamb shoulder, $28. Sea bass is off.
How we work
We build Workie around your business.
Workie is not a one-size product. Every counter has its own records, its own rules and its own way of doing things. We learn yours, then write the skills and workflows Workie follows for you.
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Discovery
We sit down with you, in person or on a call, and go through how the day actually runs: what comes in, what goes out, what you keep in your head.
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We write the playbooks
We build Workie's skills for your business: what it asks, what it confirms, what it never does without you. You try it. We adjust.
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You message Workie like staff
From then on, you type as you would to a colleague. Workie does the admin and reports back. When something changes, tell us and we change the playbook.
Workie lives where you already message: Telegram, WhatsApp, LINE or the web. The channel is not the product; the work is.